Damaged, Missing, or Incorrect Products

Please contact wildbloomercompany@gmail.com within 14 days of delivery if your order:

● Arrives damaged or unusable

● Is missing an item

● Contains the wrong product

● Is significantly different from what you ordered

Please include your order number and a description of the issue.

Photographs of the product, shipping package, and damage may be requested so we can evaluate the issue.

Depending on the circumstances, Wild Bloomer Co. may provide an appropriate replacement or refund.

Please keep damaged products and their original packaging until the issue has been resolved.

Because wax melts are home fragrance products, opened or used products cannot be returned simply because a customer does not like the fragrance.

Unopened and unused regular products may be eligible for return if you contact wildbloomercompany@gmail.com within 14 days of delivery.

Approved products must be returned within 14 days after return authorization is provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Once an approved return is received and inspected, a refund for the eligible product price will be issued to the original payment method.

Original shipping and handling charges are not refundable for change-of-mind returns.

Personal scent preference is considered a change of mind unless the wrong product was sent or the product was materially different from its description.

Contact wildbloomercompany@gmail.com as soon as possible if you need to cancel an order.

If the order has not shipped or entered a non-cancelable stage of production, we will attempt to cancel the order and refund the applicable amount paid.

Orders that have already shipped cannot be canceled.

Approved refunds are issued to the original payment method.

Banks and payment processors determine how long it takes for a refund to appear after Wild Bloomer Co. has issued it.

This policy does not limit any rights available to customers under applicable law.